By Chris Ostoich, LISNR Head of Innovation
Long lines or getting the wrong order simple won’t work during a rushed lunch break. In order to provide consumers with experiences that encourage them to come back time and time again, quick service (QSRs) and fast casual restaurants must be laser focused on accuracy, speed, and a consistent customer experience.
These three metrics must hold true across ordering to pick-up to payment—and of course, through to return visits.
Discover what QSRs need to consider when thinking of the impact mobile apps and payments can have on speed of service, customer experience and business.