Posts Taged fan-experiences

Winning Ways to Engage Sports Fans

Winning Ways to Engage Sports Fans

With sports teams, leagues and franchises looking for new ways to grow revenue, the topic of fan engagement has been scoring major attention lately. One example: Major League Baseball announced a new, multi-year partnership with Snapchat. Beyond the first “Snapchat Day,” there will be other opportunities throughout the year to give fans an inside look at games and exclusive MLB content.

I recently attended the Leaders’ Sport Business Summit, where fan engagement dominated the conversation. I got schooled in the nuances of English football (soccer to us here in the U.S.), along with three takeaways on winning ways to engage fans on and off the field.

Make Mobile Moments

With the new Major League Soccer (MLS) season just kicking off, Commissioner Don Garber spoke about how the MLS has focused on building their largely millennial fan base. Mobile is critical for keeping those connected and tech-savvy fans engaged.

Fans have traditionally used mobile devices to conduct real-time searches and connect socially with fellow fans. Now teams are using mobile devices to reach fans in relevant moments and deliver personalized experiences that go beyond what’s happening on the field or court. Authentic and contextual content is often part of that experience.

Keep It Contextual

Contextual content is the ability to create and deliver specific information that meets a fan right where he wants to be met. One example? A fan finding his way through the stadium to his seat thanks to a wayfinding feature in the team’s official mobile app.

But this can go beyond practical pieces of information. Thanks to new communication protocols like the one LISNR provides, teams have the ability to distribute exclusive and real-time contextual content on a large scale.

For example, as fans enter the stadium, they might receive a notification on their phone to watch video highlights of the coach’s locker room pep talk. Or on a crucial 3rd down play, everyone’s phone might vibrate with a special “Make Noise” notification to distract the opposing team. Both are examples of “right-time” content sure to elevate the fan experience.

Connect Outside the Event

Another popular discussion topic was creating fan engagement outside the bricks and mortar venue. Mark Wilf, president and co-owner of the Minnesota Vikings, explained how many modern stadiums are surrounded by mixed use spaces that feature additional entertainment and dining. Beyond game-watching, spaces like these give both die-hard and regular fans additional entertainment options.

And of course, beyond those who attend sporting events in-person, you can’t forget about engaging the hundreds of thousands of fans watching remotely. Sean McManus, chairman of CBS Sports, touched on the role of content creation and distribution through broadcast channels too.

The intersection of mobile and technology makes it possible to capture the hearts of fans at home, too. Imagine fans watching the broadcast at home and having their devices light up with a “TOUCHDOWN” notification every time their favorite team scores. Powered by LISNR. Talk about a winning combination.

Fans have always been a part of sports. But to win big, venues and teams have to make mobile, contextual content and the concept of creating an encompassing entertainment experience part of their playbook.

Stay in touch with the LISNR team by following us @LISNR.

LISNR is a high frequency, inaudible technology; a new communication protocol that sends data over audio. As the leaders of the Internet of Sound, we use inaudible sound waves called SmartTones™, to transmit information.  LISNR essentially transmits customizable packets of data every second that enable proximity data transmission, second-screen functionality, authentication and low-fi device to deviceconnectivity on any LISNR enabled device.  We enable this functionality better and more efficiently than bluetooth (proximity), ACR (2nd Screen), and NFC/RFID (authentication). As an integrated software partner, LISNR can power devices to connect with world around better than ever before.

What Is a Smart Tone?

What Is a SmartTone?Heard of the Internet of Sound yet? With more tiny, inexpensive speakers on Earth than people, the relatively new concept of using technology to send data over sound is gaining speed fast.

What Is a Smart Tone™?

Smart Tones are a revolutionary and proprietary data-over-audio communication protocol developed by LISNR.

Historically, audio tones have been an identifier or a trigger. For example, you produce a tone with an ID of 456. When a device hears tone 456, it goes to a cloud server to find out what that is. The tone itself doesn’t transmit data; it just finds the data on a server.  Shazam uses a similar technology in its need to record a fingerprint of audio and then check the server to identify music.  

Smart Tones are better in every aspect. My team and I have spent the last three years working to make ultrasonic technology more efficient, including synchronizing data more quickly and minimizing RAM and CPU usage.

How do Smart Tones work?

Smart Tones send data over ultrasonic frequencies, turning any audio speaker into a beacon capable connecting devices and triggering 2nd screen interactivity. Smart Tones are inaudible to people, but easily detected by virtually every mobile device manufactured today with a speaker or microphone.

Any existing infrastructure – stadiums, indoor or outdoor venues, automobiles and even TVs – outfitted with speaker or microphone equipment can transmit Smart Tones.

Once a smartphone hears a Smart Tone through an existing mobile app, the tone tells the device exactly what to do, versus going to a cloud server to find the data. As just one example, we can send a Smart Tone and tell everyone’s device to pulse the built-in flashlight on and off, creating an instantaneous and synchronized light show.

Frequently compared to Bluetooth technology, the differences couldn’t be greater. Smart Tones:

  • Need no additional hardware or local implementation.
  • Don’t require Wi-Fi/cell service.
  • Minimal power consumption.
  • Device neutral.

All of these capabilities translate into incredible efficiency. Smart Tones require very little RAM/CPU power to decode the tone, meaning transmitted data can be synchronized to one-tenth of a second.

How are Smart Tones being used?

When you think about the speaker and microphone infrastructure embedded almost everywhere, Smart Tone applications are truly limitless.

Sports teams are using Smart Tones to activate meaningful second screen experiences in the stadium and at home. Imagine you’re watching a football game, and Smart Tones are embedded in each team’s official app. Immediately following a scoring drive, a notification is sent through the stadium’s speaker system as well as through the TV broadcast. Devices hear the tone and light up with a “TOUCHDOWN!” notification. Whether you’re at the game or on your couch at home, the tone also tells all devices to show the scoring replay, turning each individual device into a pocket Jumbotron.

Other uses of Smart Tones include:

  • Sending proximity-based messaging to fans based on their specific location.
  • Delivering additional content to viewers at home.
  • Sharing recaps of what was just missed.
  • Providing updates about changes in schedule times or locations.

Smart Tones are poised to become the new technology standard for real-time and hyper-focused customer engagement, peer-to-peer communication, and secure data transfer for connected devices in the evolving Internet of things.

Follow @LISNR for the latest ways Smart Tones are transforming second screen experiences in broadcast and live events.

LISNR is a high frequency, inaudible technology; a new communication protocol that sends data over audio. As the leaders of the Internet of Sound, we use inaudible sound waves called Smart Tones™, to transmit information.  LISNR essentially transmits customizable packets of data every second that enable proximity data transmission, second-screen functionality, authentication and low-fi device to device connectivity on any LISNR enabled device.  We enable this functionality better and more efficiently than bluetooth (proximity), ACR (2nd Screen), and NFC/RFID (authentication). As an integrated software partner, LISNR can power devices to connect with world around better than ever before.

4 Ideas to Create Amazing Fan Experiences

Sports teams, artists and brands are looking for fresh ways to up-level fan experiences. Enabled by cutting-edge technology, they are giving fans opportunities to get up close and personal with favorite teams or artists in completely unexpected ways.

These fan experiences are hyper-relevant, synchronized to one-tenth of a second and most importantly, leave meaningful impressions.

Here are ideas for sports teams and artists looking to offer amazing fan experiences.

Get location-specific

Imagine being able to send guests in a precise event location content relevant only to them. For example, fans seated in the upper-decks at a baseball game could receive instant video replays on their mobile device following a close call at home plate. Talk about bringing the right content, at the right moment, to fans.

LISNR partnered with Budweiser for its “Made in America” festival to bring fans closer to performers. Using existing speaker infrastructure, several zones were programmed throughout the venue. Based on a fan’s proximity, LISNR technology determined what content to send. When fans passed by a stage, they’d be notified if their “must-see” band’s performance had moved to a different stage. Or when guests neared the exit, they’d receive ride reminders from Uber.

Be part of the show

What better way to bring fans closer together with artists than making them part of a live performance? In association with Sony Xperia, Swedish House Mafia partnered with LISNR during their One Last Tour. During a special concert moment, fans were prompted to hold their mobile devices up and become a part of the show as Swedish House Mafia’s state-of-the-art visuals came to life across fans’ devices in the crowd. No Internet connection or special technology needed — everything happened straight from the band’s app, which attendees had already downloaded. This brought the band together with fans for a totally unique and share-worthy experience.

Go behind the scenes

Everyone wants to feel like a VIP during sport or entertainment events.  With advancements in second screen technology, teams and artists can virtually take attendees backstage by sharing sneak peeks. You can broadcast a coach’s pep talk before the team takes the field or offer an inside look of the artist’s green room.  And, you can do this for thousands of fans instead of just a privileged few.   

Tap into the power of competition

Make fans feel like they’re influencing what happens at an event by giving them a poll to participate in. Fans can use their mobile device to vote on the top play of the game before the final quarter is over. Or festivalgoers can use their mobile devices to trigger a band to come back on stage for the encore and vote on what songs should be in the final set.

With new technologies like LISNR that send data over audio, there are more amazing opportunities than ever to create “surprise and delight” experiences for fans.

Follow @LISNR for even more fresh ideas for creating amazing fan experiences.

LISNR is a high frequency, inaudible technology; a new communication protocol that sends data over audio. As the leaders of the Internet of Sound, we use inaudible sound waves called SmartTones™, to transmit information.  LISNR essentially transmits customizable packets of data every second that enable proximity data transmission, second-screen functionality, authentication and low-fi device to deviceconnectivity on any LISNR enabled device.  We enable this functionality better and more efficiently than bluetooth (proximity), ACR (2nd Screen), and NFC/RFID (authentication). As an integrated software partner, LISNR can power devices to connect with world around better than ever before.